By booking services with Hound Fields, you (“the Owner”) agree to the following Terms & Conditions.
1. Services & General Care
Hound Fields agrees to provide dog walking services with reasonable care and skill in accordance with UK standards. While all care is taken, dogs are walked entirely at the Owner’s risk unless injury or loss is caused by proven negligence.
2. Dog Suitability
- Dogs must be non-aggressive and non-disruptive to attend group walks.
- Dogs in season are not permitted on group walks.
- Hound Fields reserves the right to refuse or discontinue services if a dog is deemed unsafe or unsuitable.
3. Health, Allergies & Special Needs
- Owners must disclose all medical conditions, allergies, behavioural issues, and special needs before services commence.
- Dogs must be up to date with vaccinations, flea, and worming treatments.
- Dogs must be provided with weather-appropriate clothing (e.g. coats in cold/wet conditions). Hound Fields is not responsible for discomfort or illness caused by inadequate equipment.
4. Group & Off-Lead Walks
- Group allocation is at the discretion of Hound Fields.
- Dogs will only be allowed off lead with the Owner’s explicit permission.
- Any dog permitted off lead does so entirely at the Owner’s responsibility, and Hound Fields accepts no liability for loss, injury, or damage resulting from off-lead walking.
5. Pick-Up & Drop-Off
- Where owners are not present, access arrangements are provided entirely at the Owner’s discretion.
- Hound Fields is not liable for loss, damage, escape, or property issues arising from pick-ups or drop-offs when no one is home.
6. Payments & Cancellations
- All payments must be made in advance. No payment = no pick-up.
- Cancellations made within 24 hours of scheduled pick-up will be charged in full, regardless of reason.
7. Veterinary Emergencies
In the event of illness or injury, Hound Fields will attempt to contact the Owner. If unreachable, the Owner authorises Hound Fields to seek veterinary treatment. All veterinary costs remain the Owner’s responsibility.
8. Liability
The Owner accepts full responsibility for any damage, injury, or loss caused by their dog to people, animals, or property. Hound Fields is not liable for incidents unless caused by proven negligence.
9. Amendments
Hound Fields reserves the right to amend these Terms & Conditions at any time. Continued use of services constitutes acceptance of any updates.